All printed publicity should include access details. Use symbols as much as possible for clarity.
If there is not sufficient space for all access details on the publicity leaflet, inform patrons that access information is available on request - give telephone number and have details printed on a handout sheet, which can be sent on request.
Follow good practice in print (For detail of symbols and good practice, contact Disability Arts Cymru)
Staff should be aware of all facilities for disabled people, and should be confident about giving this information over the telephone.
Include map
Details of public transport if applicable
Show car parks (if no private parking, show nearest public car parks)
Give details of car parking for disabled people
Give an indication of the distance of car parks from venue
If spaces have to be reserved in advance for disabled drivers, make this clear on the booking form.
Should be undercover. If at an outdoor event, set up an awning to provide weather protection.
Provide seating nearby so that people may rest while waiting.
Desk itself should be tabletop height so that wheelchair users and small people have equal access.
Staff at information desk should be aware of all facilities for disabled people. This information should also be provided on a handout sheet.
Decide on a uniform design for directional signs
Provide directional signs to car parks, venue(s), toilets, accessible toilets, information desk, first aid centre, and exit.
Signs can be produced easily on a word processor and then laminated
Ideal colours: bold black print on yellow background (If other colours are preferred, print should be bold and dark against a pale background)
Keep tent pegs and wires covered with yellow 'warning' covers.
Have stewards on hand particularly at points where the ground may be uneven
Beware of placing bins and notice boards where they may cause an obstruction.
Keep aisles wide enough to allow for easy circulation.
Be aware of the amount of leg space between rows. Some seating areas might have extra leg space between rows, which will be appreciated by people with mobility impairments, and those with assistance dogs.
When arranging seating, leave space for wheelchair users; people usually prefer to sit with friends, rather than in a row with other wheelchair users, so try to keep arrangements flexible.
Stewards should be aware of appropriate seating arrangements for disabled people, and should be able to direct people accordingly.
Many hearing aid users will benefit from a hearing induction loop. Portable loop systems can be hired and set up for temporary events. Wales Council for the Deaf can advise (WCD, Glenview House, Courthouse Street, Pontypridd, CF37 1JY. Tel: 01443 485 687).
All stewards and staff dealing with members of the public should be well informed on access details at the festival.
Staff should be confident in communicating with disabled people, including those with hearing and/or speech impairments.
Training requirements of stewards and front-of-house staff should be assessed, and training should be provided prior to the festival as necessary.
Contact us for further advice and information on any of the above issues.
